Dictatek has a 30-day return policy for all new products purchased from original date of arrival with the following exceptions: SPECIALTY ORDERS, MEMORY CARDS, EQUIPMENT THAT INCLUDES SOFTWARE ARE NON-RETURNABLE FOR ANY REASON. Also any other products (large copiers, printers, etc.) that require special shipping using freight lines unless authorized by Dictatek.
All merchandise sought to be returned must be pre-authorized for shipment. Do not return any merchandise without prior authorization or your package will be refused and returned at your expense. You must obtain a Return Merchandise Authorization (RMA#) for all return merchandise before shipping back to Dictatek. For authorization (RMA#), please call 504-461-4371. RMA's expire within 10 business days of being issued. All credit/debit card refunds are subject to a 5% restocking fee.
Do not ship any return/exchange merchandise in the original display carton only; the item must be returned in an appropriate shipping container or no refund will be issued. Any returned merchandise which includes a promotional item must be returned with the promotional item, otherwise the full retail amount for the promotional item will be charged. If an item which included free shipping is returned, shipping charges incurred by Dictatek will be charged. If the product was purchased using a credit-card the original shipping costs for the returned item which included free shipping will be billed to the customer’s credit card. Dictatek will not cover any cost of return shipping. All merchandise being returned for refund within return policy must: 1) Be in new resalable condition (free from scratches or any other type of damage). 2) Be complete with all original packaging, manuals, and accessories (all packaging, manuals, and accessories must also be in new resalable condition) and 3) Have a valid return merchandise authorization number on shipping label or packaging. Please do not tape or write anything on the original packaging. All returned merchandise is subject to inspection and rejection by Dictatek if it does not meet the mentioned requirements. All merchandise being returned for exchange within the return policy must meet same terms and conditions as merchandise returned for refund.
ALL REFUNDS MAY TAKE UP TO 14 BUSINESS DAYS TO PROCESS. (SHIPPING CHARGES ARE NON-REFUNDABLE) All refunds are subject to evaluation and must include a copy of purchase receipt. Refunds will be issued to original purchaser only, for the value amount of the merchandise after any applicable credit/debit transaction fees or shipping charges. Dictatek is not liable for bank overdraft fees. All missing merchandise claims must be made within 10 days of delivery, thereafter no refund or replacement will be made.
Defective merchandise returned for replacement is subject to evaluation upon arrival to confirm that the merchandise is, in fact, defective. Dictatek shall make the determination as to whether the merchandise is defective, which determination shall be the sole and exclusive right of Dictatek. Exchange merchandise must be returned and received before replacement merchandise can be shipped. Defects discovered after 30 days from original date of purchase shall be no longer eligible for exchange by Dictatek and the purchaser is restricted to all remedies set forth in the applicable warranties, if any. Units returned for refund which are defective are subject to the 5% restocking fee. This fee can be avoided by having the defective item exchanged.
Telephone support is only available to the original purchaser for the first 30 days unless a maintenance support agreement is purchased.
Warranties on brand name products are covered by the manufactures. Warranty periods and services vary from manufacturer to manufacturer and product to product. Please contact the manufacturers directly for warranty details.
Cancellations/Signature Required Shipments/Refused Packages:
All order cancellations must be made by telephone, before the time of shipping. If a customer cancels an order after it has been placed, it is subject to a 5% restocking fee and shipping and return shipping fees if the package has already shipped. All orders over $200 will be shipped with delivery confirmation and a signature is required. If the purchaser refuses the delivery or the delivery is returned to Dictatek for any reason, the purchaser will be charged any and all undeliverable package fees incurred. If a purchaser places a duplicate order, the purchaser is responsible for all charges, shipping, restocking fees and return shipping fees. If the purchaser is not available to receive a delivery and the package is returned to Dictatek, purchaser is subject to all return shipping fees Dictatek incurs, plus re-shipment fees if the shipment is still desired. In addition, a 5% restocking fee will be charged for refunded packages and original shipping will not be returned. A delay in shipping by either Dictatek or the freight service does not nullify the 5% restocking fee or any refusal fees or return shipping fees if the item is returned to Dictatek for a refund. Dictatek will not ship to UPS stores or receiving stores.